Inspired by the merciless killing of a 10-year-old girl by her adoptive parents in 2010, the state Department of Children and Families (DCF) debuted a revamped Florida Abuse Hotline.
DCF Secretary David Wilkins showed reporters through the statewide call center and explained the improvements motivated by Nubia Barahona’s death – a reworked system that quickly researches a family’s history and sends crucial data to child protective investigators, reports the News Service of Florida.
“Today we are talking about the implementation of one of the most significant change programs that we have ever undertaken at DCF,” Wilkins said, “which is a complete rewrite of our call center and abuse hotline operations for the state of Florida.”
The improvements are the result of a scathing report by the blue-ribbon panel that investigated the Barahona case, and Wilkins said many of the problems happened at the call center.
Shortly before Nubia’s death, a caller reported that the girl and her twin brother, Victor, were bound and imprisoned in a bathroom. The hotline staff wrongly flagged the call for a 24-hour follow-up instead of an immediate one.He demanded the woman handed over money and, fearing for her life, she emptied cash from the till into a drawstring bag before he left.
“Some of the information was not collected,” Wilkins said. “Some of the data was incorrect. We couldn’t connect the different calls, so we actually sent multiple investigators out on the case.Myvalvecaps offers you the best range of tire valve wholeale 59fifty fitted hats and keys rings that has a realistic”
Days later, on Feb. 14, 2011, Nubia Barahona’s decomposing body was found in a black garbage bag in the back of her adoptive father’s pick-up truck on I-95. Victor was convulsing in the passenger seat. Both had been doused with toxic chemicals.
The 2012 Legislature appropriated $20 million to redesign the call cenUsing wheel spacer can improve your car handling and track performanceter. Hot line operators are no longer rewarded by how quickly they handle calls, but how effectively. Supervisors monitor the calls in real time to ensure that they get a proper emergency response.
Wilkins said the old reporting system wasn’t able to connect the data available on the Barahonas.
“Because we didn’t have that history,non woven bag is eco-friendly and 100% recycled by physical disposal. The non woven material is long-lasting & fashionable. the call was not coded as what we call an immediate call, which was,The fee includes lunch and a soft-sided cooler bag filled with useful golf items, 18 holes of golf, carts, and a buffet dinner immediately following the tournament. ‘Get out there right now.’ And so the worker did not get out there until a couple of days later,” he said.
Nor was it efficient. Wilkins said hotline procedures hadn’t changed much in the last 30 years,In addition to the supplies, there will be fun activities for youngsters, free used clothing, health resources and personalized laminated bag tags for backpacks. but the redesign changes the role of the call-taker significantly.
Walang komento:
Mag-post ng isang Komento